Hygiene and Policies

A New way to stay and visit with Confidence.

Our number one priority is the safety of our guests and team, we have created an environment where everyone has peace of mind whilst you enjoy your time with us. We’ve upgraded our cleaning supply to meet with the latest recommended standard to kill Coronavirus. Our hygiene processes have all been reviewed with higher frequency cleaning being implemented in high traffic and touchpoint areas in bedrooms and our public spaces. All of our teams have been trained in our new ways of working.

Here is what we are doing:

Please note, we now operate a cashless property for the safety of our guests and our staff. We accept all major credit and debit cards.

We ask that all guests wear facemasks upon entering the property. All members of staff will wear masks while on duty. Back of the house, our kitchen team members have all the equipment they need to deliver your meal in a safe manner.

Cancellation policy
To give you added reassurance when booking the cancellations policy on our flexible rates has been reduced to 24 hours until the end of the year. If a package with a deposit is booked and you need to cancel due to a local lockdown then we will be able to offer a voucher for you to put towards a stay another time.

Hand Sanitizer
When you arrive, you’ll find hand sanitizer stations at our entrances, we kindly ask you to use before entering. Other stations are available for guests to use throughout the venue.

Social Distancing
We ask everyone to please comply with the current government social distancing guidance of 2 metres and where not viable 1 metre is acceptable. No groups larger than 6 are permitted to congregate. Around our venues, you may find that we have instigated a one-way system to ease congestion.

Dining with us Internally
As per government requirements, no households may mix indoors. No.38 offers a breakfast servie only and guests will be required to wears masks while not seated.


To reduce menu handling, we are encouraging guests to use their own devices to view our menu. Menus can be accessed via the QR code on your table. Disposable menus are available for those that want them.

Public Spaces
For everyone's safety and peace of mind, we have Increased the cleaning frequency of surfaces, door handles, and public bathrooms.

If you’re feeling unwell
If you or someone you are due to visiting with are feeling unwell and suffering from symptoms of Covid-19 you should not attend one of our venues. Please call us to discuss your options.

In preparation for your stay, we have changed the cleaning products we use for high touchpoint areas in bedrooms including Surfaces, light switches and power points, door handles, remote controls and phones, air-con control panels, and bathroom amenities.

How often will my room be cleaned?
To minimise contact in our bedrooms our housekeeping teams will not enter your room during your stay unless you are staying more than three nights. If you require anything additional for your room, please ask a member of our host team who will be happy to help.

Do the cleaning products you use kill Coronavirus?
Our teams are cleaning using antiviral disinfectant proven to kill Coronavirus. Alllinen and towels receive Thermo-Chemical Disinfection after every stay.

Are you still providing luggage storage at your hotels?
To minimise contact and touchpoints throughout our hotels, we are no longer able to offer luggage storage. Guests can continue to use their room, including for luggage storage, until 11 am on the day of departure.