Hygiene and Policies

A New way to stay and visit with Confidence.

Our number one priority is the safety of our guests and team, we have created an environment where everyone has peace of mind whilst you enjoy your time with us. We’ve upgraded our cleaning supply to meet with the latest recommended standard to kill Coronavirus. Our hygiene processes have all been reviewed with higher frequency cleaning being implemented in high traffic and touchpoint areas in bedrooms and our public spaces. All of our teams have been trained in our new ways of working.


Here is what we are doing from Monday 19th July:


Face Covers

Whilst face covers are no longer mandated by Government, we have supplied our team with face masks, and they will continue to wear them whilst on shift.  Back of house, our kitchen team members have all the equipment they need to delivery your meal in a safe manner.


Cashless Payments

Please note, we continue to operate a cashless property for the safety of our guests and our staff. We accept all major credit & debit cards.


Cancellation policy

To give you added reassurance when booking the cancellations policy on our flexible rates has been reduced to 24 hours until the end of the year. If a package with a deposit is booked and you need to cancel due to a local lockdown then we will be able to offer a voucher for you to put towards a stay another time.


Hand Sanitizer

When you arrive, you’ll find hand sanitizer stations at our entrances, we kindly ask you to use before entering. Other stations are available for guests to use throughout the venue.


Around our venues

Whilst social distancing guidance and one-way systems are no longer mandated by Government, we asked that you continue to be mindful when moving around our venue.


Dining with us 

No.38 offers a breakfast service only and full table service will be resumed in our restaurant dining areas.


Drinking with us

Table service is no longer mandated by the Government, and as such full bar service shall resume, and guests will need to order at the bar.


Public Spaces

For everyone's safety and peace of mind, we have increased the cleaning frequency of surfaces, door handles, and public bathrooms.


If you’re feeling unwell

If you or someone you are due to be visiting with are feeling unwell and suffering from symptoms of Covid-19 you should not attend one of our venues. Please call us to discuss your options.



In preparation for your stay, we have changed the cleaning products we use for high touchpoint areas in bedrooms including surfaces, light switches and power points, door handles, remote controls and phones, air-con control panels, and bathroom amenities.


How often will my room be cleaned?

To minimise contact in our bedrooms our housekeeping teams will not enter your room during your stay to refresh unless requested. Our reception host team will ask you on check-in if this is required. If you require anything additional for your room, please ask a member of our reception host team who will be happy to help.


Do the cleaning products you use kill Coronavirus?

Our teams are cleaning using antiviral disinfectant proven to kill Coronavirus. All linen and towels receive Thermo-Chemical Disinfection after every stay.


Are you still providing luggage storage at your hotels?

To minimise contact and touchpoints throughout our hotels, we are no longer able to offer luggage storage. Guests can continue to use their room, including for luggage storage, until 11 am on the day of departure.